Billing & Shipping

Billing

Mons Royale is a Canadian registered company and operates store-ca.monsroyale.com.

Billing is completed in CAD. The biller on your statement will be Mons Royale.

Refunds can only be issued via your original payment method or alternatively for a store credit. All refunds are transacted in the CAD dollars for the CAD amount originally paid.


Order confirmation

Once you’ve completed your order online you will receive an order confirmation e-mail. If you don’t receive an order confirmation e-mail from us, first check your junk folder in case our emails are buried in there. If you still haven’t heard from us, let us know at shop@monsroyale.com.

Cancel order

Get in touch with us immediately; we can cancel your order if it is not dispatched. However, if your order is dispatched, we can arrange a return if the items met all the returns requirements.


Shipping

Orders are shipped by our fulfillment partner based in Vancouver. We aim to pack and ship within two business days of receiving your order. We process orders Sunday to Thursday. We reserve the right to refuse orders or negotiate delivery fees.

Ground Shipping

Ground shipping is FREE on all orders over $99.

$15 charge for orders up to $99

Expedited Air Service is available for $25 on any order.

Target Delivery

Ground : 2 - 6 working days

Air : 2 working days

Please note that these are estimated delivery times. Hold ups do occur from time to time for example due to weather conditions, world events etc.

Next Day/Saturday Delivery is not possible.


Tracking Orders

You can track your order. You will receive an email confirming shipment of your order. This will include your tracking number. You can also access this from your account area provided you created an account at checkout. If you checked out as guest but would now like to access the account area please email us to request.

Lost parcel

If goods are lost or damaged in transit, please contact us within 7 business days at shop@monsroyale.com. If the parcel is not able to be located, we will offer you the choice of a replacement or a full refund once we have received confirmation from our carriers that delivery was not successful.


Customs duty or tax

Duties and taxes are included in the price, there is nothing more to pay other than the product and freight if any.


Please be advised that if your item does not arrive in the expected time please contact us at shop@monsroyale.com and we will trace the items and follow up with the postal service.